Wednesday, October 28, 2026

One-Day Workshop: "AN AI POLICY FOR YOUR LIBRARY"

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AN AI POLICY FOR YOUR LIBRARY:
From Taking Stock to Policy Draft in One Working Day
An Online Working Session for Library Leaders with Crystal Trice

OVERVIEW: 

Many libraries start their AI policy the hard way. Someone finds a policy from another library, adapts the parts that seem to fit, and brings it to a meeting. It may get approved, but then it sits there because it was written for a hypothetical library rather than your own.

In this one-day intensive, you'll do policy work in a better order. The morning focuses on where AI is already operating in your library and who the upcoming decisions will affect. The afternoon turns that picture into a policy draft.

This is a working session, not a day of lectures. You'll move between short teaching segments, structured work time, discussion, and peer sharing, with a print-ahead workbook to capture your thinking as you go. You'll hear how other libraries are approaching the same questions while applying the work to your own.

The goal is not a perfect policy in one day. It's a solid draft that actually belongs to your library, and a clearer understanding of what comes next.

WHAT YOU'LL GAIN:

  • MORNING: SEEING WHERE YOU ACTUALLY ARE
    • A Working Understanding of AI for Decision-Makers: Understand what AI is, what it is not, and the distinctions that matter when you are setting direction rather than using tools. No jargon, no hype.
    • A Draft Stakeholder Map: Identify who is affected by AI-related decisions across departments, administration, governance, IT, and community partners, and who needs to be at the table before a decision rather than after it.
    • A Draft Current-State Map: Capture where AI is already showing up in workflows, decisions, and systems, including what is working and where questions or risks are surfacing. This becomes the evidence base for everything you write in the afternoon.
    • A Short List of What Needs Attention First: Identify the two or three things this work surfaces that cannot wait.
  • AFTERNOON: WRITING YOUR POLICY
    • An Ethical Foundation for AI Decision-Making: Understand why AI policy is both an ethical responsibility and an operational one, and what that means for how your library approaches it.
    • Clarity on Policy Structure: Distinguish between policies, guidelines, and procedures, and understand when each is the right tool. Explore the core components of a clear, values-based AI policy that works in practice, not just on paper.
    • A Map of Where AI Intersects Your Existing Policies: Identify where AI is already touching areas like privacy, staff conduct, and collection development, and where your current policies leave gaps.
    • A Policy Draft You Can Keep Working On: Use the evidence and priorities you documented that morning to work through a policy framework and begin drafting actual language. You leave with something concrete to refine, review, and take through your library's approval process.
    • Shared Language and Next Steps: Build the common framework your team needs to make consistent, confident decisions about AI going forward.

WHO THIS SESSION IS FOR:

This session is designed for library directors, managers, supervisors, department heads, team leads, and staff involved in policy development, training, or organizational planning. It is appropriate for public, school, academic, and special libraries.

It is especially well suited to teams attending together. When more than one person participates, you can compare perspectives, fill gaps in the current-state picture, and begin building the shared understanding needed to carry the policy work forward.

You do not need to have started your AI work to attend. Libraries with policies already in place can use the intensive to surface gaps, revisit assumptions, and bring existing guidance into closer alignment with how AI is actually being used.

This full-day online intensive is part of our "AI for Leaders" Series. The recording and presentation slides will be available to all who register, along with the workbook and frameworks you can adapt to your local context after the session.

DATE: Wednesday, December 9th, 2026, 11:00 a.m. - 5:30 p.m. US Eastern Time

COST & REGISTRATION:

  • $599 for one person
  • Single library leadership teams: $699 for 2 people, $799 for 3 people, $899 for 4 people, $999 for 5 people.
  • Email admin@library20.com to register or for a quotation on a specific team configuration or for large-scale, regional, or statewide participation.
  • Registrations include live attendance, anytime access to the recording and presentation slides, and a participation certificate. 

 

12435796494?profile=RESIZE_180x180CRYSTAL TRICE

With over two decades of experience in libraries and education, Crystal Trice is passionate about helping people work together more effectively in transformative, but practical ways. As founder of Scissors & Glue, LLC, Crystal partners with libraries and schools to bring positive changes through interactive training and hands-on workshops. She is a Certified Scrum Master and has completed a Masters Degree in Library & Information Science, and a Bachelor’s Degree in Elementary Education and Psychology. She is a frequent national presenter on topics ranging from project management to conflict resolution to artificial intelligence. She currently resides near Portland, Oregon, with her extraordinary husband, fuzzy cows, goofy geese, and noisy chickens. Crystal enjoys fine-tip Sharpies, multi-colored Flair pens, blue painter's tape, and as many sticky notes as she can get her hands on.

 

OTHER UPCOMING EVENTS:

November 4, 2026

November 6, 2026

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November 10, 2026

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November 12, 2026

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November 13, 2026

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December 17, 2026

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Thursday, October 22, 2026

New Webinar - "10 Great Ways to Help Patrons with AI"

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10 Great Ways to Help Patrons with AI
A Library 2.0 AI Workshop with Crystal Trice

OVERVIEW: 

Patrons are already using AI, whether they choose to or not. It answers their searches, drafts their emails, recommends books that don't exist, and occasionally sends them to the library an hour before it opens. When something goes sideways, they bring it to the most trusted information professionals they know: library staff.

This workshop offers ten ways to meet those moments. Rather than requiring staff to become AI experts, this session builds on skills library workers already have: listening, verifying, teaching, and knowing when a question has become a safety concern. Participants will get concrete language for real desk conversations, from the invented book title to the phishing link, and leave more confident about the next AI question that walks in.

Library staff are skilled at handling uncertain needs without being an expert in every arena. "I'm not sure, but let's look at this together" remains a complete and professional answer, and this session shows how far it can carry both you and your patrons.

LEARNING OBJECTIVES:

  • Apply ten practical approaches to patron AI questions, from coaching a first-time user to correcting a confident wrong answer
  • Explain how AI works in plain, shame-free language that patrons can understand and remember
  • Implement privacy and safety practices, including knowing when an AI mishap requires escalation or referral
  • Transform recurring desk questions into programs, classes, and handouts your community needs

ACTIONABLE WORKSHOP ELEMENTS:

Over 60 minutes, participants will move through ten focused approaches, each illustrated with a real desk scenario and concrete language to use:

  • Ask what they've already tried. Start with the patron's experience, so you learn what kind of help this really is before you guess.
  • Explain how AI works in one breath. Deliver one honest, jargon-free sentence that explains most AI mishaps without making anyone feel foolish.
  • Rescue the wild goose chase. Help the patron who drove in for an event AI invented, with validation first and a real next step before they leave.
  • Solve the book that doesn't exist. Treat an AI-invented title as a reader's advisory opening, because the fake book reveals exactly what they wanted to read.
  • Verify out loud, together. Check AI claims against official sources with the patron watching, and teach a lifelong skill in two minutes.
  • Coach the practical task. Guide patrons through resumes, cover letters, and formal emails with AI, weaving in the caveats as you go.
  • Protect their private information. Offer a memorable, judgment-free rule for what never belongs in a chatbot.
  • Spot when AI leads somewhere unsafe. Recognize the phishing link, the bad medical claim, and the moment a question becomes a safety concern, and know your next step.
  • Keep a short list of trusted doors. Build your team's go-to sources so the walk from AI mishap to authoritative answer is short.
  • Turn questions into programs. Track the AI questions arriving at your desk and let them shape your next class, clinic, or handout.

The recording and presentation slides will be available to all who register.

DATE: Friday, November 13th, 2026, 2:00 pm to 3:00 pm US Eastern Time

COST:

  • $99/person - includes live attendance, anytime access to the recording and presentation slides, and a participation certificate. To arrange group discounts (see below), to submit a purchase order, or for any registration difficulties or questions, email admin@library20.com.

TO REGISTER: 

Click HERE to register and pay. You can pay by credit card. You will receive an email within a day with information on how to attend the webinar live and how you can access the permanent webinar recording. If you are paying for someone else to attend, you'll be prompted to send an email to admin@library20.com with the name and email address of the actual attendee.

If you need to be invoiced or pay by check, if you have any trouble registering for a webinar, or if you have any questions, please email admin@library20.com.

NOTE: Please check your spam folder if you don't receive your confirmation email within a day.

SPECIAL GROUP RATES (email admin@library20.com to arrange):

  • Multiple individual log-ins and access from the same organization paid together: $75 each for 3+ registrations, $65 each for 5+ registrations. Unlimited and non-expiring access for those log-ins.
  • The ability to show the webinar (live or recorded) to a group located in the same physical location or in the same virtual meeting from one log-in: $299.
  • Large-scale institutional access for viewing with individual login capability: $499 (hosted either at Learning Revolution or in Niche Academy). Unlimited and non-expiring access for those log-ins.

ALL-ACCESS PASSES: This webinar is not a part of the Safe Library All-Access program.

12435796494?profile=RESIZE_180x180CRYSTAL TRICE

With over two decades of experience in libraries and education, Crystal Trice is passionate about helping people work together more effectively in transformative, but practical ways. As founder of Scissors & Glue, LLC, Crystal partners with libraries and schools to bring positive changes through interactive training and hands-on workshops. She is a Certified Scrum Master and has completed a Masters Degree in Library & Information Science, and a Bachelor’s Degree in Elementary Education and Psychology. She is a frequent national presenter on topics ranging from project management to conflict resolution to artificial intelligence. She currently resides near Portland, Oregon, with her extraordinary husband, fuzzy cows, goofy geese, and noisy chickens. Crystal enjoys fine-tip Sharpies, multi-colored Flair pens, blue painters tape, and as many sticky notes as she can get her hands on.

 

OTHER UPCOMING EVENTS:

November 4, 2026

November 6, 2026

31272963300?profile=RESIZE_710x

November 10, 2026

31277966264?profile=RESIZE_710x

November 12, 2026

31276315468?profile=RESIZE_710x

December 17, 2026

31276319294?profile=RESIZE_710x